General questions about the software
Does each user have their own account?
Does each user have their own account?
Yes, every User can log in with their e-mail address and a password.
Can my own company or organizational structure be mapped?
Can my own company or organizational structure be mapped?
Yes, organizations and companies can map and configure their own structure in the form of an organizational chart with any depth (any number of levels). The corresponding consolidation rules are stored and automatically taken into account for reporting.
We refer to individual elements such as subcontractors, departments or other groupings as "data entry objects".
Is there an authorization system?
Is there an authorization system?
Yes, there is an integrated authorization system in NetCero. You can set exactly who is allowed to see or edit which data. There are three specific roles and the option of restricting access to individual data entry objects (e.g. subsidiaries).
What roles are there in the authorization system?
What roles are there in the authorization system?
Organization admin: has full access to the software and can view and edit all data.
Object admin: is assigned to a specific organizational unit and has comprehensive access exclusively for the assigned organization and its subordinate departments and subsidiaries.
Limited: only has access to data points in which the Users is assigned either as a responsible person or as a collaborator.
Can multiple reporting periods / financial years be mapped?
Can multiple reporting periods / financial years be mapped?
Yes, you can create and use any number of financial years/reporting periods in the software.
Is the data recorded in an audit-proof manner?
Is the data recorded in an audit-proof manner?
Yes, all entries and changes to data in the software are recorded in the background in an audit-proof manner. Auditors can request and evaluate the corresponding reports.
Does the software support multiple languages?
Does the software support multiple languages?
Yes, the software supports English as well as German. Other languages can be added if required.
The software can be used internationally and in several countries at the same time.
How can I contact NetCero with open questions?
How can I contact NetCero with open questions?
You can use the chat functionality within the software to contact our support team directly. Alternatively, you can send an email to [email protected] at any time.
How long does it take for my questions to be answered by support?
How long does it take for my questions to be answered by support?
We usually answer questions within 1-2 working days.
Technical questions
Do I need to install anything to use the software?
Do I need to install anything to use the software?
No, the software is not installed on the PC. It is a web application (SaaS = Software-as-a-Service).
You can easily access the software from anywhere via the URL https://app.netcero.eu/ in your browser.
Where is the NetCero data stored?
Where is the NetCero data stored?
All the data from the software is stored securely and legally compliant in accordance with all the requirements of the General Data Protection Regulation in a Microsoft Azure data center in Germany.
Is the data in NetCero secure?
Is the data in NetCero secure?
Yes, the data in NetCero is stored and processed according to the highest security standards in modern, European data centers. Daily backups of the entire database are carried out.
Does the software offer the option of interfaces?
Does the software offer the option of interfaces?
Yes, it is possible to connect interfaces of any kind.
The connection of the interfaces can also be carried out individually by NetCero. If the customer is specifically interested, an appointment should be arranged with a NetCero employee.
Is it possible to make individual adjustments to the software?
Is it possible to make individual adjustments to the software?
Yes, this is generally possible. Details must be discussed in an individual appointment with a NetCero employee.
Is it possible to run the software on-premise (at my own site)?
Is it possible to run the software on-premise (at my own site)?
This is possible in principle, but the conditions for this must be clarified on a case-by-case basis. It is generally not advisable to operate the software in this way, as it causes considerable costs and time delays.
Is it possible to use SSO (single sign-on)?
Is it possible to use SSO (single sign-on)?
Yes, it is possible - please make an appointment with a NetCero employee to clarify the details.
SSO = Single Sign-on = automatic login in the company network
Are there regular software updates?
Are there regular software updates?
Yes, updates with new features and enhancements are released automatically on an ongoing basis. These are installed automatically in the background - Users are not actively aware of them - except that the new features are available.
Pricing model, structure & scope
What modules are available in the software?
What modules are available in the software?
There are 4 modules in total: Dual Materiality Analysis, ESRS Reporting, Greenhouse Gas Accounting and Carbon Management
Can the modules be purchased individually / separately?
Can the modules be purchased individually / separately?
Yes, modules can be purchased individually or in any combination.
Is there a combination discount?
Is there a combination discount?
Yes, the modules Double Materiality Analysis + ESRS Reporting and Greenhouse Gas Accounting + Carbon Management each offer a price advantage.
Is it a one-off or recurring license fee?
Is it a one-off or recurring license fee?
The license fee is annually recurring. This means that access to the software is activated for 12 months for the prices stated in the price model (unless otherwise agreed in the individual offer).
Is there a contract commitment and what are the termination modalities?
Is there a contract commitment and what are the termination modalities?
Unless otherwise specified in the specific offer to the customer, the contract runs for 12 months and can be terminated with a notice period of 3 months.
How many Users can work with the software?
How many Users can work with the software?
There is no limit to the number of Users who can use the software. There are also no additional costs based on the number of Users.
How many data entry objects[1] can be created in the organizational structure?
How many data entry objects[1] can be created in the organizational structure?
There is no technical limit to the number of data entry objects. The standard pricing includes 10 recording objects free of charge. If an organization uses more than 10 data entry objects, a fee is charged for each additional 10 data entry objects according to the current pricing. If an organization has a particularly large number of recording objects, individual offers and discounts can be granted - please contact NetCero directly.
What is the background to the pricing of recording objects?
What is the background to the pricing of recording objects?
We have made a conscious decision to charge for data collection objects instead of Users. This is fairer to the organizations that use NetCero. The number of Users working in the software varies greatly between the individual phases/modules and is therefore very difficult to determine in advance. As a customer, you would then be trapped in the system and forced to buy additional Users licenses.
The number of subcontractors, departments, etc. (i.e. data entry objects) does not fluctuate greatly and is usually already clearly known at the start. Changes to the company structure are rare and generally minor. The long-term price for the software can therefore be calculated transparently right from the start - without any nasty surprises.
[1] For an explanation of "data entry objects", see"Can your own company or organizational structure be mapped?"
This article has been machine translated. In case of errors, please contact [email protected].