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Frequently asked questions (FAQ)

Here you will find answers to frequently asked questions.

General questions about the software

Does each user have their own account?

Yes. Each user can log in with their e-mail address and a password.

Can our own company or organizational structure be mapped?

Yes. Organizations and companies can map and configure their own structure as an organizational chart of any depth (any number of levels). The corresponding consolidation rules are stored and automatically taken into account for reporting.
We call individual elements such as subsidiaries, departments or other groupings "data entry objects".

Is there a permission system?

Yes. NetCero has an integrated permission system. You can set exactly who may view or edit which data. There are three specific roles, and you can restrict access to individual data entry objects (e.g. subsidiaries).

Which roles are there in the permission system?

  1. Organization admin: has full access to the software and may view and edit all data.

  2. Object admin: is assigned to a specific organizational unit and has comprehensive access only to the assigned organization and its subordinate departments and subsidiaries.

  3. Limited: has access only to the data points to which the user is assigned either as the responsible person or as a collaborator.

Can multiple reporting periods / financial years be mapped?

Yes. You can create and use any number of financial years/reporting periods in the software.

Is the data recorded in an audit-proof way?

Yes. All data entries and changes in the software are recorded in the background in an audit-proof way. Auditors can request and evaluate the corresponding reports.

Does the software support multiple languages?

Yes. In addition to German, the software also supports English. Further languages can be added if required.
The software can be used internationally and in several countries at the same time.

How can I contact NetCero with open questions?

Within the software, you can use the chat function to contact our support team directly. Alternatively, you can send an e-mail to [email protected] at any time.

How long does it take for support to answer my questions?

As a rule, we answer questions within 1–2 working days.

Technical questions

Do I need to install anything to use the software?

No, the software is not installed on your PC. It is a web application (SaaS = Software-as-a-Service).
You can easily access the software from anywhere in your browser via the URL https://app.netcero.eu/.

Where is NetCero's data stored?

All data from the software is stored securely, and in a legally compliant way under all requirements of the General Data Protection Regulation (GDPR), in a Microsoft Azure data center in Germany.

Is the data in NetCero secure?

Yes. The data in NetCero is stored and processed to the highest security standards in modern European data centers. Daily backups of the entire data set are made.

Does the software offer interfaces?

Yes. Interfaces of any kind can be connected.
NetCero can also connect the interfaces individually for you. If you are specifically interested, please arrange an appointment with a NetCero employee.

Can the software be customized individually?

Yes. This is possible in principle. The details must be discussed in an individual appointment with a NetCero employee.

Can the software be run on-premise (at our own site)?

This is possible in principle, but the conditions must be clarified case by case. In general, we advise against this type of operation, as it causes considerable costs and delays.

Is SSO (single sign-on) possible?

Yes. This option exists – to clarify the details, please arrange an appointment with a NetCero employee.
SSO = single sign-on = automatic login within the company network

Are there regular software updates?

Yes. Updates with new features and extensions are released automatically and continuously. They are installed automatically in the background – users do not notice anything, except that the new features become available.

Pricing model, structure & scope

Which modules does the software have?

There are 4 modules in total: Double Materiality Assessment, ESRS Reporting, GHG Accounting and Carbon Management

Can the modules be bought individually / separately?

Yes. Modules can also be purchased individually or in any combination.

Is there a bundle discount?

Yes. The module pairs Double Materiality Assessment + ESRS Reporting and GHG Accounting + Carbon Management each come with a price advantage.

Is the license fee one-time or recurring?

The license fee recurs annually. This means that, for the prices stated in the pricing model, access to the software is unlocked for 12 months (unless the individual offer states otherwise).

Is there a minimum contract term, and what are the cancellation terms?

Unless the specific offer to the customer states otherwise, the contract runs for 12 months and can be cancelled with 3 months' notice.

How many users can work in the software?

There is no limit on the number of users who can use the software. There are also no additional costs based on the number of users.

How many data entry objects can be created in the organizational structure?

There is no technical limit on the number of data entry objects. As standard, the pricing includes 10 data entry objects free of charge. If an organization uses more than 10 data entry objects, a fee according to the current pricing is charged for each additional 10 data entry objects. For organizations with a particularly large number of data entry objects, individual offers and discounts can be granted – simply contact NetCero directly.

Why is pricing based on data entry objects?

We deliberately decided to price data entry objects instead of users. This is fairer to the organizations that use NetCero. The number of users who work in the software varies greatly between the individual phases/modules and is therefore very difficult to determine in advance. As a customer, you would then be trapped in the system and forced to buy additional user licenses.
The number of subsidiaries, departments, etc. (i.e. data entry objects) does not vary greatly and is usually clearly known from the start. Changes to the company structure are rare and usually small. So you know the long-term price of the software transparently from the start – without unpleasant surprises.

Double materiality assessment (DMA)

Can an aggregated materiality assessment at group level be mapped in the system?

Yes. There is no automatic sum or average of the subsidiaries for this, because there are no methodological rules for it. The group view is therefore entered manually. The top-down IROs (impacts, risks and opportunities) are assigned to the top level. The bottom-up IROs remain in the system for documentation and for the auditor. In future, a checkbox per IRO will let you specify that it is not included in the report (feature in planning).

Do I have to decide when creating the DMA whether an IRO goes into the report, or can I do this later?

You can do this at any time. You can specify it per IRO during the DMA or after the DMA is complete, e.g. in ESRS 2/SBM 3.

How do other groups map the materiality assessment in the system?

Most have only a top-down view in the system. Only a few have fully implemented a combination of bottom-up and top-down. In the end, you need the top-down view – this is also how the auditors we are in contact with see it.

Can the system automatically create an overall view from the bottom-up IROs?

With AI, this is generally possible – already today via the MCP server (interface for AI assistants). There is no separate feature for this in NetCero. The AI can remove duplicates and summarize. However, consolidation still requires expert knowledge (e.g. weighting), and the result must be audit-proof. Top-down IROs are to be linked to the underlying bottom-up IROs.

Is the switch from gross to net view (revised ESRS) covered?

Guidance is provided. The implementation remains a question of methodology. In the ESG Management module, IROs can be linked to actions (e.g. for risk mitigation actions). The sliders for the assessment do not change.

Switch to ESRS 2026 / regulation

Does the system always contain the latest version, e.g. the revised German version of the ESRS?

Yes, with a delay of a few weeks. The English version of the ESRS is currently the authoritative one. The German version is currently shifted by one paragraph; NetCero is correcting this. Updates within CSRD/ESRS are included in the license.

Can I test the switch to ESRS 2026?

The switch is being unlocked for customers step by step. It is available on request from now on. The switch is an admin function, applies to the entire group and can be reversed. No data is lost.

Does the transfer of the data configuration (responsible persons, collaborators) apply only to data points, or also to data entry objects or texts?

It applies to the data points at all levels, including texts.

Can I identify phase-in provisions and apply them?

Yes. There is a dedicated banner with a "Phase in yes/no" filter. Entire disclosure requirements or individual data points can be excluded group-wide with a justification.

Qualitative data entry and process

How is editorial control handled before publication?

The collaborators enter the content and set it to "In review". The responsible person approves it or rejects it with a comment. Deadlines and e-mail reminders are possible, and evidence is attached directly to the data point. The consolidating unit then finalizes the text editorially.

If I consolidate centrally, how is the originally responsible person involved?

The consolidated view is a separate data point. The texts of the (subsidiary) companies are not overwritten. Recommendation: tag the people involved in a comment and ask for a written OK; the central unit then approves. How the process looks in detail is a matter for consulting. For details, you can arrange an appointment with a NetCero employee.

Can the texts of the current report be imported so that nobody has to enter everything by hand?

Yes, NetCero can support you in importing existing reports into the software. Ideally, provide the subsidiaries' data collection sheets, not just the PDF. Headings that follow the ESRS structure make the assignment easier. Effort: approx. 1.5–2 days for the group level.

What happens when staff change?

All assignments of a person can be reassigned in one step, for the current or a future financial year. For changes during the year, NetCero recommends making them immediately.

Can I trace who was responsible until when?

Yes. A change log on each data point records the change of person with date and time.

AI and Copilot

Does the AI detect contradictory statements between chapters?

Not as a standard function. It works well via the Copilot connection. The Copilot has the same rights as the respective user.

Does the Microsoft Copilot connection cost extra? Can ChatGPT or Claude be used too?

The connection is free of charge. ChatGPT and Claude can also be connected.

Can our own agent (e.g. with style guidelines) access NetCero?

Yes. NetCero has built a connector, similar to Copilot's SharePoint connector. Through it, Copilot can carry out all actions in NetCero that you can also carry out in the user interface.

How do we handle AI watermarks?

AI text always lands in "In progress" first. After human approval, it counts as reviewed. The change log has a dedicated AI tag. Whether to additionally add "AI-generated" until approval is still under review.

Modules, structure and export

Can the system map parallel structures, e.g. a different scope of consolidation in the management report?

In the organizational chart, you can set the consolidation method per company: full consolidation, operational control, or equity in percent. Non-consolidated companies are also possible. For detailed questions, you can arrange an appointment with a NetCero employee.

Can we import our own layout templates for the export?

Not at the moment. NetCero is deliberately not layout software. The style template in Word can be adjusted and applies to the entire report. Styling in your corporate design is possible via the Copilot connection.

What is the output without disclosure management, and how do we continue to use it?

A fully editable Word document with tables, sources as footnotes and EFRAG IDs. From 2027, XHTML/XBRL for tagging will be added.


This article has been machine translated. In case of errors, please contact [email protected].

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